Refund policy
Refund Policy
Last Updated: June 28, 2026
At TheFurnova, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
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Be unused and in its original condition
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Be returned in its original packaging
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Include all original accessories, manuals, and tags (if applicable)
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Be accompanied by proof of purchase or your order confirmation
How to Start a Return
To request a return, please contact our Customer Support team at:
Email: support@thefurnova.com
Please include:
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Your Order Number
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Your Full Name
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The reason for your return
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Photos (if the item is damaged or defective)
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery. We will review your claim and work quickly to provide a replacement, exchange, or refund when appropriate.
Non-Returnable Items
The following items cannot be returned:
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Clearance or Final Sale items
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Gift Cards
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Personalized or Custom-made products
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Perishable goods
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Personal care products
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Hazardous materials or flammable products
If you're unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, simply return your eligible item for a refund and place a new order.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.
Returned items must remain unused, in their original condition, and include all original packaging and proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status of your refund.
If approved:
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Your refund will be issued to your original payment method.
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Refunds are typically processed within 10 business days.
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Depending on your bank or payment provider, additional processing time may apply.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), TheFurnova will cover the return shipping costs.
For all other eligible returns, customers are responsible for return shipping charges unless otherwise stated.
Need Assistance?
If you have any questions regarding returns or refunds, we're happy to help.
TheFurnova Customer Support