Shipping policy
Shipping Policy
Last Updated: June 28, 2026
At TheFurnova, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.
Shipping Destinations
TheFurnova currently ships to customers across the United Kingdom.
Estimated Delivery Times
Standard Shipping
3–5 Business Days
Express Shipping
1–3 Business Days
Please note that delivery estimates begin after your order has been processed.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and tracking link, allowing you to monitor your delivery in real time.
Shipping Delays
While we aim to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:
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Courier delays
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Severe weather conditions
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Public holidays
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Customs or security inspections (where applicable)
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Incorrect or incomplete shipping addresses
TheFurnova is not responsible for shipping delays caused by third-party courier services or incorrect information provided by the customer.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
If an incorrect address is provided, additional shipping charges may apply, or the order may be delayed.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.
Our support team will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact our Customer Support team.
TheFurnova Customer Support